Every care has been taken to ensure that the information in the
brochure is accurate at the time of printing. Our descriptions
are based on assurances from hoteliers. It must be remembered,
however, that the brochure is produced some twelve months in
advance and naturally changes can occur. If we are advised of
any material changes by the hotel we shall do our utmost to pass
these on to you as soon as we become aware of them. All map
locations are approx. and are not intended to be definitive.
All weather details shown in this brochure have been compiled
from information received from the Meteorological Office or
relevant tourist authorities. They are to be used purely as a guide
only, bearing in mind the changing weather patterns throughout
the world. Obviously, we cannot accept any responsibility for the
weather conditions at the time of your visit.
The destinations we feature in this brochure are available all
year round. Some do have quieter off peak periods when you
can take advantage of uncrowded beaches and more personal
attention from hotel staff. At this time it may be necessary for
hotels to scale down the size of some of their facilities, such as
restaurants, to match demand. Similarly, during peak periods,
hotels experience full occupancy, which may result in a livelier
atmosphere and slower service in busier facilities.
The choice of hotel is crucial to your holiday. The hotels we
feature have been selected for their location, their character or
their value and may not, therefore, be the best in other respects. If
you have any doubts at all please discuss your choice with us. The
final selection is, however, entirely up to you.
|Check In / Check Out Times|
All hotels operate the standard international practice with regard
to check in and check out times. Check in is usually between
1400-1600 hours and check out is usually between 1000-1200
hours (please ensure you clarify the exact check out time with the
hotel on arrival). This means you may have to wait some time, if
you arrive early, for your room to be made up, and vacate your
room perhaps hours before your departure. It may be possible to
retain your room until departure on payment of an extra charge,
depending on whether the room is required for arriving guests.
Even though we feature some of the best hotels the
accommodation may still be considered modest by European
standards. Our use of the words superior or deluxe to describe
rooms must be read in the context of the hotel description.
Single rooms or twins for sole use may vary in standard and
position. We are willing to request the hotel to place an extra
bed in a twin room and a reduction may be offered. It must
be understood, however, that floor and drawer space may be
cramped. Beds for children may not be full single size and can
often be ‘rollaway’ style. When we describe a room as having sea
view this means you will have some view of the sea. The room
may not face the sea and the view may be at an angle. Views may
also be obscured by garden foliage. Please note that although
we may describe the hotel as on the seafront or overlooking the
sea it does not always follow that rooms have sea view. It should
be noted that you might find lizards, ants, cockroaches or other
insects in your room. This is a fact of life in some hot countries
and should not be seen as a sign of dirtiness.
Outdoor activities, beach services, water sports, land sports
(including free golf at hotels’ own golf courses or other golf
courses) and entertainment facilities are shown in good faith as
being available but their provision may be limited or they may
not be available from time to time due to weather, maintenance
or other reasons. In this case no alternative arrangements or
refunds or discounts are provided. Please note that where an
hotel offers free water or other sports these may be limited and
a deposit for equipment and a charge for instruction may be
requested. Please also note that not all facilities and activities
mentioned are available free and any charges that apply would
be payable locally. We very strongly advise you to check with
the hotel on arrival as to exactly what is provided free. If airconditioning
is provided, at times this may be subject to energy
saving regulations. Please also note that supplies of electricity
and water can be erratic. Lifts in some hotels may not have
internal doors. Children should be supervised at all times by
their parents when using this type of lift. Many resort hotels have
open-sided restaurants which attract local bird life, particularly at
|Meals & All Inclusive Plans|
In general, you cannot expect European standards in some
developing destinations. In some areas much of the food has to
be imported and meals will vary depending on the style of hotel.
Please remember that food is very much a matter of personal
taste and preference. Many hotels adopt a buffet-style service
for meals. Where we offer half or full board arrangements the
meals are usually on a table d’hote (fixed menu) basis and drinks
are not included. A supplement is usually required for a la carte
meals and in some cases the hotel will not allow any credit for
the table d’hote meal not taken. We advise you to check with the
hotel before dining. Please note that no refund can be given for
meals not taken. All Inclusive plans do not necessarily include
‘everything’. Meals are usually restricted to certain restaurants,
drinks are usually locally produced and not all activities and land
and water sports are included. We very strongly advise you to
check with the hotel on arrival as to exactly what is included and
between what times they are included.
Some destinations have a rather relaxed attitude to service. It can
be frustratingly slow, but patience and a friendly approach on
your part are likely to achieve the best results.
|Resort Development & Hotel Renovations|
In any resort or destination, building works must be expected
and often start without prior warning. Hotels also have to be
maintained and refurbished and swimming pools cleaned but the
manager will try to ensure a minimum of inconvenience to guests.
All flights are subject to government approval and may be
amended or withdrawn at any time, without Enchanting incurring
liability. The arrangements shown in this brochure are based
on scheduled flights (it should be noted that not all airlines
provide complimentary meals and drinks). All flights are based in
economy class. Upgrades are available at a supplement. It may
sometimes be necessary to make stops en route for refuelling or
to pick up joining passengers. Owing to security regulations it is
not always possible to leave the plane during these stops. Flight
durations shown in this brochure are an indication of the time
spent in the air and do not include stops en route or time spent
between connecting flights.
It should be noted that all passengers travel under the conditions
of carriage of the airline concerned as printed on their ticket. It is
your responsibility to ensure that you reconfirm any onward or
NB: Owing to changes in pressure it is dangerous to fly less than
48 hours after scuba diving. Excessive drinking before boarding
your flight could result in you being refused permission to board
the aircraft. Most airlines will refuse permission for women to
fly who will be 28 or more weeks pregnant on the date of return
travel. Failure to comply with airline regulations may result in
cancellation and denial of boarding, and we cannot be held liable
for any such occurrence.
Luggage allowances will be shown on your air tickets. There is
no allowance for infants under 2 years apart from a carrycot and/
or collapsible pushchair. Excess luggage is carried at the airline’s
discretion and may incur charges payable directly to the airline.
Luggage allowance on light aircraft is usually between 12-15
kgs. For seaplane transfers in the Maldives it is usually only 20
kgs, with excess baggage being charged at approx. US$ 3 per
kg generally (please check with us at time of booking). Please
contact your airline for the latest luggage allowance details.
As seats on many international flights are allocated on check
in, you are strongly advised to arrive early to secure the seats of
your choice. Where the flight originates at another point your
choice may be limited. Some airlines are willing to reserve seats in
advance, and we will pass on your request. We cannot, however,
guarantee that the airline will be able to meet your requirements.
Almost all airlines have adopted a non-smoking policy and many
hotels have also now started adopting a non-smoking policy in
hotel rooms, and in the public areas of the hotel. If this information
is important to you please check with us at the time of booking.
|Deep Vein Thrombosis (DVT)|
Travel involving prolonged immobility can cause deep vein
thrombosis (DVT). Recent surgery, previous occurrence of DVT
and a family history of DVT are among the factors that may
increase your susceptibility to the condition. If you are concerned
about travelling then you are advised to contact your GP before
you depart. Information on travel-related DVT is available on the
Department of Health website at www.doh.gov.uk/dvt.
Delays, unfortunately, may occur through various reasons.
Where long flight delays result in lost holiday time, no refunds
are given by hotels/suppliers for unused accommodation/
services. Similarly, airlines do not usually offer compensation
for flight delays. Consequently, Enchanting is not liable for any
costs incurred or loss of enjoyment as a result of any such delay.
Recompense for such delays may be claimed through certain
types of holiday insurance (please check your holiday insurance
covers such losses).
|Overseas Airport Taxes|
Foreign departure/airport taxes vary and may be payable locally
either in foreign currency (e.g. US$ etc.) or in local currency.
Please ensure you have enough local and foreign funds to meet
these payments. If you are travelling to more than one country
on your holiday, you may be required to pay a departure tax at
Restrictions on the consumption of alcohol may be imposed with
little or no notice at all by the relevant authorities.
|Public & Religious Holidays|
Services may be curtailed or limited during certain religious
events and public holidays. Please note that such holidays and
religious events may be called at very little or no notice at all.
|Private Functions / Events|
At times, various events including private functions, conferences,
weddings and filming may take place at hotels. We have no
control over these matters whatsoever.
|Safety & Health|
We take the security and safety of our clients very seriously,
but, you are, of course, responsible for your own safety. It is
tactless for visitors to make a great show of wealth, especially in
developing countries. In general your own common sense must
prevail. Please remember that in some destinations the sun can
be deceptively strong and those inviting crystal clear waters may
conceal strong undercurrents, sharp coral or sea urchins and
the like. Take every precaution and take heed of local warnings.
Inoculations are entirely your responsibility - please consult your
doctor or health centre.
The Foreign & Commonwealth Office Travel Advice Unit may have
issued information about your holiday destination. Please visit
their website at www.fco.gov.uk/travel. Information can also be
found on BBC2 (Ceefax) page 470 onwards.
|Visas & Passports|
Please ensure you have a valid 10 year passport and that it is valid
for at least 6 months after your return date. The visa information
contained here is for British and Irish passport holders only
and is correct at the time of going to press. Holders of other
passports (including Commonwealth passports) and of British or
Irish passports issued abroad should check with the appropriate
consulate or embassy as to the requirements for a visa. It is
entirely your responsibility to ensure that your passport and visa
documentation is in order. Failure to do so may lead to denial
of exit from this country or of entry overseas. Any costs which
consequently arise will be payable by you. It will also be deemed
that you have cancelled your holiday and no refunds will be
made. At the time of going to press visas are not required for the
destinations featured in this brochure (please check in advance of
making your booking). Visa required for stays of over 30 days in
Seychelles and Maldives.
Problems can arise beyond our control. In this event please
take the matter up with our local agents and/or the hotel.
Most problems can be resolved in resort without spoiling your
holiday. Complaining on your return will be too late. We know
from experience that most holiday complaints arise as a result of
choosing the wrong holiday, so please choose carefully and seek
our advice. Overall, patience and understanding are invaluable.